{"id":"UBUNTU-CVE-2023-6254","details":"A Vulnerability in OTRS AgentInterface and ExternalInterface allows the reading of plain text passwords which are send back to the client in the server response- This issue affects OTRS: from 8.0.X through 8.0.37.","modified":"2026-04-08T14:30:23.761669Z","published":"2023-11-27T10:15:00Z","withdrawn":"2026-04-08T12:28:47Z","upstream":["CVE-2023-6254"],"references":[{"type":"REPORT","url":"https://ubuntu.com/security/CVE-2023-6254"},{"type":"REPORT","url":"https://otrs.com/release-notes/otrs-security-advisory-2023-11/"},{"type":"REPORT","url":"https://www.cve.org/CVERecord?id=CVE-2023-6254"}],"affected":[{"package":{"name":"otrs2","ecosystem":"Ubuntu:16.04:LTS","purl":"pkg:deb/ubuntu/otrs2@5.0.7-1?arch=source&distro=xenial"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.7-1"],"ecosystem_specific":{"binaries":[{"binary_name":"otrs","binary_version":"5.0.7-1"},{"binary_name":"otrs2","binary_version":"5.0.7-1"}],"priority_reason":"A vulnerability that exposes very sensitive information and can possibly be explored remotely."},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2023/UBUNTU-CVE-2023-6254.json"}},{"package":{"name":"otrs2","ecosystem":"Ubuntu:18.04:LTS","purl":"pkg:deb/ubuntu/otrs2@6.0.5-1?arch=source&distro=bionic"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["5.0.23-1","5.0.24-1","6.0.1-1","6.0.2-1","6.0.3-1","6.0.4-1","6.0.5-1"],"ecosystem_specific":{"binaries":[{"binary_version":"6.0.5-1","binary_name":"otrs"},{"binary_version":"6.0.5-1","binary_name":"otrs2"}],"priority_reason":"A vulnerability that exposes very sensitive information and can possibly be explored remotely."},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2023/UBUNTU-CVE-2023-6254.json"}},{"package":{"name":"otrs2","ecosystem":"Ubuntu:20.04:LTS","purl":"pkg:deb/ubuntu/otrs2@6.0.26-1?arch=source&distro=focal"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.0.20-1","6.0.23-2","6.0.24-1","6.0.25-1","6.0.25-2","6.0.25-3","6.0.26-1"],"ecosystem_specific":{"binaries":[{"binary_name":"otrs","binary_version":"6.0.26-1"},{"binary_name":"otrs2","binary_version":"6.0.26-1"}],"priority_reason":"A vulnerability that exposes very sensitive information and can possibly be explored remotely."},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2023/UBUNTU-CVE-2023-6254.json"}},{"package":{"name":"otrs2","ecosystem":"Ubuntu:22.04:LTS","purl":"pkg:deb/ubuntu/otrs2@6.2.2-2?arch=source&distro=jammy"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.0.32-6","6.1.2-1","6.2.1-1","6.2.2-2"],"ecosystem_specific":{"binaries":[{"binary_name":"otrs2","binary_version":"6.2.2-2"}],"priority_reason":"A vulnerability that exposes very sensitive information and can possibly be explored remotely."},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2023/UBUNTU-CVE-2023-6254.json"}},{"package":{"name":"znuny","ecosystem":"Ubuntu:24.04:LTS","purl":"pkg:deb/ubuntu/znuny@6.5.6-1?arch=source&distro=noble"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.3-1","6.5.4-1","6.5.5-1","6.5.6-1"],"ecosystem_specific":{"binaries":[{"binary_name":"otrs2","binary_version":"6.5.6-1"},{"binary_name":"znuny","binary_version":"6.5.6-1"}],"priority_reason":"A vulnerability that exposes very sensitive information and can possibly be explored remotely."},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2023/UBUNTU-CVE-2023-6254.json"}},{"package":{"name":"znuny","ecosystem":"Ubuntu:25.10","purl":"pkg:deb/ubuntu/znuny@6.5.15-2?arch=source&distro=questing"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.14-1","6.5.15-2"],"ecosystem_specific":{"priority_reason":"A vulnerability that exposes very sensitive information and can possibly be explored remotely.","binaries":[{"binary_name":"otrs2","binary_version":"6.5.15-2"},{"binary_name":"znuny","binary_version":"6.5.15-2"}]},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2023/UBUNTU-CVE-2023-6254.json"}}],"schema_version":"1.7.5","severity":[{"type":"CVSS_V3","score":"CVSS:3.1/AV:A/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N"},{"type":"CVSS_V3","score":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N"},{"type":"Ubuntu","score":"high"}]}