{"id":"UBUNTU-CVE-2018-20800","details":"An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.","modified":"2025-10-24T04:47:19Z","published":"2019-03-13T22:29:00Z","upstream":["CVE-2018-20800"],"references":[{"type":"REPORT","url":"https://ubuntu.com/security/CVE-2018-20800"},{"type":"REPORT","url":"https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework/"},{"type":"REPORT","url":"https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework"},{"type":"REPORT","url":"https://www.cve.org/CVERecord?id=CVE-2018-20800"}],"affected":[{"package":{"name":"otrs2","ecosystem":"Ubuntu:16.04:LTS","purl":"pkg:deb/ubuntu/otrs2@5.0.7-1?arch=source&distro=xenial"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.7-1"],"ecosystem_specific":{"binaries":[{"binary_name":"otrs","binary_version":"5.0.7-1"},{"binary_name":"otrs2","binary_version":"5.0.7-1"}]},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2018/UBUNTU-CVE-2018-20800.json"}},{"package":{"name":"otrs2","ecosystem":"Ubuntu:18.04:LTS","purl":"pkg:deb/ubuntu/otrs2@6.0.5-1?arch=source&distro=bionic"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["5.0.23-1","5.0.24-1","6.0.1-1","6.0.2-1","6.0.3-1","6.0.4-1","6.0.5-1"],"ecosystem_specific":{"binaries":[{"binary_name":"otrs","binary_version":"6.0.5-1"},{"binary_name":"otrs2","binary_version":"6.0.5-1"}]},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2018/UBUNTU-CVE-2018-20800.json"}}],"schema_version":"1.7.3","severity":[{"type":"CVSS_V3","score":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N"},{"type":"Ubuntu","score":"medium"}]}