{"id":"UBUNTU-CVE-2018-19141","details":"Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.","modified":"2025-10-24T04:47:16Z","published":"2018-11-11T05:29:00Z","upstream":["CVE-2018-19141"],"references":[{"type":"REPORT","url":"https://ubuntu.com/security/CVE-2018-19141"},{"type":"REPORT","url":"https://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/"},{"type":"REPORT","url":"https://www.cve.org/CVERecord?id=CVE-2018-19141"}],"affected":[{"package":{"name":"otrs2","ecosystem":"Ubuntu:16.04:LTS","purl":"pkg:deb/ubuntu/otrs2@5.0.7-1?arch=source&distro=xenial"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.7-1"],"ecosystem_specific":{"binaries":[{"binary_version":"5.0.7-1","binary_name":"otrs"},{"binary_version":"5.0.7-1","binary_name":"otrs2"}]},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2018/UBUNTU-CVE-2018-19141.json"}}],"schema_version":"1.7.3","severity":[{"type":"CVSS_V3","score":"CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N"},{"type":"Ubuntu","score":"low"}]}