{"id":"UBUNTU-CVE-2018-16586","details":"In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.","modified":"2025-10-24T04:47:12Z","published":"2018-09-28T00:29:00Z","upstream":["CVE-2018-16586"],"references":[{"type":"REPORT","url":"https://ubuntu.com/security/CVE-2018-16586"},{"type":"REPORT","url":"https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/"},{"type":"REPORT","url":"https://www.cve.org/CVERecord?id=CVE-2018-16586"}],"affected":[{"package":{"name":"otrs2","ecosystem":"Ubuntu:16.04:LTS","purl":"pkg:deb/ubuntu/otrs2@5.0.7-1?arch=source&distro=xenial"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.7-1"],"ecosystem_specific":{"binaries":[{"binary_version":"5.0.7-1","binary_name":"otrs"},{"binary_version":"5.0.7-1","binary_name":"otrs2"}]},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2018/UBUNTU-CVE-2018-16586.json"}},{"package":{"name":"otrs2","ecosystem":"Ubuntu:18.04:LTS","purl":"pkg:deb/ubuntu/otrs2@6.0.5-1?arch=source&distro=bionic"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["5.0.23-1","5.0.24-1","6.0.1-1","6.0.2-1","6.0.3-1","6.0.4-1","6.0.5-1"],"ecosystem_specific":{"binaries":[{"binary_version":"6.0.5-1","binary_name":"otrs"},{"binary_version":"6.0.5-1","binary_name":"otrs2"}]},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2018/UBUNTU-CVE-2018-16586.json"}}],"schema_version":"1.7.3","severity":[{"type":"CVSS_V3","score":"CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N"},{"type":"Ubuntu","score":"medium"}]}