{"id":"UBUNTU-CVE-2018-11563","details":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.","modified":"2025-10-24T04:47:02Z","published":"2019-07-08T13:15:00Z","upstream":["CVE-2018-11563"],"references":[{"type":"REPORT","url":"https://ubuntu.com/security/CVE-2018-11563"},{"type":"REPORT","url":"https://community.otrs.com/security-advisory-2018-02-security-update-for-otrs-framework/"},{"type":"REPORT","url":"https://github.com/OTRS/otrs/commit/50861a2a1183a07daf99cc2e71395e79f022338f"},{"type":"REPORT","url":"https://lists.otrs.org/pipermail/announce/2018/000720.html"},{"type":"REPORT","url":"https://www.otrs.com/category/release-and-security-notes-en/"},{"type":"REPORT","url":"https://www.cve.org/CVERecord?id=CVE-2018-11563"}],"affected":[{"package":{"name":"otrs2","ecosystem":"Ubuntu:16.04:LTS","purl":"pkg:deb/ubuntu/otrs2@5.0.7-1?arch=source&distro=xenial"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.7-1"],"ecosystem_specific":{"binaries":[{"binary_version":"5.0.7-1","binary_name":"otrs"},{"binary_version":"5.0.7-1","binary_name":"otrs2"}]},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2018/UBUNTU-CVE-2018-11563.json"}},{"package":{"name":"otrs2","ecosystem":"Ubuntu:18.04:LTS","purl":"pkg:deb/ubuntu/otrs2@6.0.5-1?arch=source&distro=bionic"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["5.0.23-1","5.0.24-1","6.0.1-1","6.0.2-1","6.0.3-1","6.0.4-1","6.0.5-1"],"ecosystem_specific":{"binaries":[{"binary_version":"6.0.5-1","binary_name":"otrs"},{"binary_version":"6.0.5-1","binary_name":"otrs2"}]},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2018/UBUNTU-CVE-2018-11563.json"}}],"schema_version":"1.7.3","severity":[{"type":"CVSS_V3","score":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N"},{"type":"Ubuntu","score":"medium"}]}