{"id":"UBUNTU-CVE-2017-9324","details":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.","modified":"2025-10-24T04:46:20Z","published":"2017-06-12T06:29:00Z","upstream":["CVE-2017-9324"],"references":[{"type":"REPORT","url":"https://ubuntu.com/security/CVE-2017-9324"},{"type":"REPORT","url":"https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/"},{"type":"REPORT","url":"https://www.cve.org/CVERecord?id=CVE-2017-9324"}],"affected":[{"package":{"name":"otrs2","ecosystem":"Ubuntu:16.04:LTS","purl":"pkg:deb/ubuntu/otrs2@5.0.7-1?arch=source&distro=xenial"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.7-1"],"ecosystem_specific":{"binaries":[{"binary_version":"5.0.7-1","binary_name":"otrs"},{"binary_version":"5.0.7-1","binary_name":"otrs2"}]},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2017/UBUNTU-CVE-2017-9324.json"}}],"schema_version":"1.7.3","severity":[{"type":"CVSS_V3","score":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H"},{"type":"Ubuntu","score":"medium"}]}