{"id":"UBUNTU-CVE-2017-16854","details":"In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.","modified":"2025-10-24T04:46:36Z","published":"2017-12-08T17:29:00Z","upstream":["CVE-2017-16854"],"references":[{"type":"REPORT","url":"https://ubuntu.com/security/CVE-2017-16854"},{"type":"REPORT","url":"https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"},{"type":"REPORT","url":"https://bugs.otrs.org/show_bug.cgi?id=13347"},{"type":"REPORT","url":"https://www.cve.org/CVERecord?id=CVE-2017-16854"}],"affected":[{"package":{"name":"otrs2","ecosystem":"Ubuntu:16.04:LTS","purl":"pkg:deb/ubuntu/otrs2@5.0.7-1?arch=source&distro=xenial"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.7-1"],"ecosystem_specific":{"binaries":[{"binary_name":"otrs","binary_version":"5.0.7-1"},{"binary_name":"otrs2","binary_version":"5.0.7-1"}]},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2017/UBUNTU-CVE-2017-16854.json"}}],"schema_version":"1.7.3","severity":[{"type":"CVSS_V3","score":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N"},{"type":"Ubuntu","score":"medium"}]}