{"id":"UBUNTU-CVE-2013-4717","details":"Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.","modified":"2025-07-16T07:31:24.747685Z","published":"2021-08-09T19:15:00Z","withdrawn":"2025-07-18T16:42:56Z","upstream":["CVE-2013-4717"],"references":[{"type":"REPORT","url":"https://ubuntu.com/security/CVE-2013-4717"},{"type":"REPORT","url":"https://www.cve.org/CVERecord?id=CVE-2013-4717"}],"affected":[{"package":{"name":"otrs2","ecosystem":"Ubuntu:14.04:LTS","purl":"pkg:deb/ubuntu/otrs2@3.3.5-1?arch=source&distro=trusty"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.3.5-1"}]}],"versions":["3.2.9-2","3.2.11-1","3.2.12-1","3.3.1-1","3.3.2-1","3.3.3-1","3.3.3-2","3.3.3-3","3.3.4-1"],"ecosystem_specific":{"binaries":[{"binary_version":"3.3.5-1","binary_name":"otrs"},{"binary_version":"3.3.5-1","binary_name":"otrs2"}],"availability":"No subscription required"},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2013/UBUNTU-CVE-2013-4717.json"}},{"package":{"name":"otrs2","ecosystem":"Ubuntu:16.04:LTS","purl":"pkg:deb/ubuntu/otrs2@5.0.7-1?arch=source&distro=xenial"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"5.0.7-1"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1"],"ecosystem_specific":{"binaries":[{"binary_version":"5.0.7-1","binary_name":"otrs"},{"binary_version":"5.0.7-1","binary_name":"otrs2"}],"availability":"No subscription required"},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2013/UBUNTU-CVE-2013-4717.json"}},{"package":{"name":"otrs2","ecosystem":"Ubuntu:18.04:LTS","purl":"pkg:deb/ubuntu/otrs2@6.0.5-1?arch=source&distro=bionic"},"ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"6.0.5-1"}]}],"versions":["5.0.23-1","5.0.24-1","6.0.1-1","6.0.2-1","6.0.3-1","6.0.4-1"],"ecosystem_specific":{"binaries":[{"binary_version":"6.0.5-1","binary_name":"otrs"},{"binary_version":"6.0.5-1","binary_name":"otrs2"}],"availability":"No subscription required"},"database_specific":{"source":"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2013/UBUNTU-CVE-2013-4717.json"}}],"schema_version":"1.7.3","severity":[{"type":"CVSS_V3","score":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H"},{"type":"Ubuntu","score":"medium"}]}