{"id":"CVE-2021-21443","details":"Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.","modified":"2026-03-14T10:43:18.441912Z","published":"2021-07-26T05:15:07.507Z","references":[{"type":"WEB","url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"},{"type":"ADVISORY","url":"https://otrs.com/release-notes/otrs-security-advisory-2021-13/"}],"affected":[{"database_specific":{"unresolved_ranges":[{"events":[{"introduced":"6.0.0"},{"last_affected":"6.0.32"}]},{"events":[{"introduced":"7.0.0"},{"last_affected":"7.0.27"}]}],"source":"https://storage.googleapis.com/cve-osv-conversion/osv-output/CVE-2021-21443.json"}}],"schema_version":"1.7.5","severity":[{"type":"CVSS_V3","score":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N"}]}