{"id":"CVE-2020-1778","details":"When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.","modified":"2026-03-14T10:06:45.306621Z","published":"2020-11-23T16:15:13.120Z","references":[{"type":"ADVISORY","url":"https://otrs.com/release-notes/otrs-security-advisory-2020-16/"}],"affected":[{"database_specific":{"source":"https://storage.googleapis.com/cve-osv-conversion/osv-output/CVE-2020-1778.json","unresolved_ranges":[{"events":[{"introduced":"0"},{"last_affected":"8.0.9"}]}]}}],"schema_version":"1.7.5","severity":[{"type":"CVSS_V3","score":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N"}]}