{"id":"CVE-2019-13457","details":"An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their \"company\" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.","modified":"2026-03-15T14:33:20.205211Z","published":"2020-03-10T18:15:11.733Z","related":["openSUSE-SU-2020:0551-1","openSUSE-SU-2020:1475-1","openSUSE-SU-2020:1509-1"],"references":[{"type":"WEB","url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"},{"type":"WEB","url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"},{"type":"WEB","url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"},{"type":"ADVISORY","url":"https://otrs.com/release-notes/otrs-security-advisory-2019-11/"},{"type":"ADVISORY","url":"https://www.otrs.com/category/release-and-security-notes-en/"}],"affected":[{"database_specific":{"unresolved_ranges":[{"events":[{"introduced":"7.0.0"},{"last_affected":"7.0.8"}]}],"source":"https://storage.googleapis.com/cve-osv-conversion/osv-output/CVE-2019-13457.json"}}],"schema_version":"1.7.5","severity":[{"type":"CVSS_V3","score":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N"}]}