{"id":"CVE-2019-12248","details":"An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.","modified":"2026-03-15T22:26:53.257900Z","published":"2019-06-17T18:15:10.860Z","related":["openSUSE-SU-2020:0551-1","openSUSE-SU-2020:1475-1","openSUSE-SU-2020:1509-1"],"references":[{"type":"WEB","url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"},{"type":"WEB","url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"},{"type":"WEB","url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"},{"type":"WEB","url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"},{"type":"ADVISORY","url":"https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html"},{"type":"ADVISORY","url":"https://www.otrs.com/category/release-and-security-notes-en/"}],"affected":[{"database_specific":{"unresolved_ranges":[{"events":[{"introduced":"5.0.0"},{"last_affected":"5.0.36"}]},{"events":[{"introduced":"6.0.0"},{"last_affected":"6.0.19"}]},{"events":[{"introduced":"7.0.0"},{"last_affected":"7.0.7"}]},{"events":[{"introduced":"0"},{"last_affected":"8.0"}]}],"source":"https://storage.googleapis.com/cve-osv-conversion/osv-output/CVE-2019-12248.json"}}],"schema_version":"1.7.5","severity":[{"type":"CVSS_V3","score":"CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N"}]}