{"id":"CVE-2018-16587","details":"In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.","modified":"2026-03-15T14:29:51.345755Z","published":"2018-09-28T00:29:02.053Z","references":[{"type":"ADVISORY","url":"https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html"},{"type":"ADVISORY","url":"https://www.debian.org/security/2018/dsa-4317"},{"type":"FIX","url":"https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711"},{"type":"FIX","url":"https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/"},{"type":"FIX","url":"https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01"},{"type":"FIX","url":"https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843"}],"affected":[{"database_specific":{"source":"https://storage.googleapis.com/cve-osv-conversion/osv-output/CVE-2018-16587.json","unresolved_ranges":[{"events":[{"introduced":"4.0.0"},{"fixed":"4.0.32"}]},{"events":[{"introduced":"5.0.0"},{"fixed":"5.0.30"}]},{"events":[{"introduced":"6.0.0"},{"fixed":"6.0.11"}]},{"events":[{"introduced":"0"},{"last_affected":"8.0"}]},{"events":[{"introduced":"0"},{"last_affected":"9.0"}]}]}}],"schema_version":"1.7.5","severity":[{"type":"CVSS_V3","score":"CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N"}]}