{"id":"CVE-2018-16586","details":"In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.","modified":"2026-03-15T22:19:23.915269Z","published":"2018-09-28T00:29:01.633Z","references":[{"type":"ADVISORY","url":"https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html"},{"type":"ADVISORY","url":"https://www.debian.org/security/2018/dsa-4317"},{"type":"FIX","url":"https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7"},{"type":"FIX","url":"https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302"},{"type":"FIX","url":"https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/"},{"type":"FIX","url":"https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963"}],"affected":[{"database_specific":{"unresolved_ranges":[{"events":[{"introduced":"4.0.0"},{"fixed":"4.0.32"}]},{"events":[{"introduced":"5.0.0"},{"fixed":"5.0.30"}]},{"events":[{"introduced":"6.0.0"},{"fixed":"6.0.11"}]},{"events":[{"introduced":"0"},{"last_affected":"8.0"}]},{"events":[{"introduced":"0"},{"last_affected":"9.0"}]}],"source":"https://storage.googleapis.com/cve-osv-conversion/osv-output/CVE-2018-16586.json"}}],"schema_version":"1.7.5","severity":[{"type":"CVSS_V3","score":"CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N"}]}