{"id":"CVE-2017-9324","details":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.","modified":"2026-03-15T22:18:05.577379Z","published":"2017-06-12T06:29:00.477Z","references":[{"type":"ADVISORY","url":"https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html"},{"type":"ADVISORY","url":"https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/"},{"type":"ADVISORY","url":"http://www.debian.org/security/2017/dsa-3876"}],"affected":[{"database_specific":{"source":"https://storage.googleapis.com/cve-osv-conversion/osv-output/CVE-2017-9324.json","unresolved_ranges":[{"events":[{"introduced":"3.3.0"},{"last_affected":"3.3.16"}]},{"events":[{"introduced":"4.0.0"},{"last_affected":"4.0.23"}]},{"events":[{"introduced":"5.0.0"},{"last_affected":"5.0.19"}]},{"events":[{"introduced":"0"},{"last_affected":"8.0"}]},{"events":[{"introduced":"0"},{"last_affected":"9.0"}]}]}}],"schema_version":"1.7.5","severity":[{"type":"CVSS_V3","score":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H"}]}