{"id":"CVE-2017-16854","details":"In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.","modified":"2026-03-13T23:19:22.810014Z","published":"2017-12-08T17:29:00.193Z","references":[{"type":"ADVISORY","url":"https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"},{"type":"ADVISORY","url":"https://www.debian.org/security/2017/dsa-4066"},{"type":"ADVISORY","url":"https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"}],"affected":[{"database_specific":{"source":"https://storage.googleapis.com/cve-osv-conversion/osv-output/CVE-2017-16854.json","unresolved_ranges":[{"events":[{"introduced":"3.3.0"},{"last_affected":"3.3.20"}]},{"events":[{"introduced":"0"},{"last_affected":"4.0.26"}]},{"events":[{"introduced":"5.0.0"},{"last_affected":"5.0.24"}]},{"events":[{"introduced":"6.0.0"},{"last_affected":"6.0.1"}]},{"events":[{"introduced":"0"},{"last_affected":"7.0"}]},{"events":[{"introduced":"0"},{"last_affected":"8.0"}]},{"events":[{"introduced":"0"},{"last_affected":"9.0"}]}]}}],"schema_version":"1.7.5","severity":[{"type":"CVSS_V3","score":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N"}]}